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Es una experiencia colaborativa que significa: ¡obtendrá la experiencia VIP al crear su bordado personalizado de su memoria!

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¡Oye, es Charles!
En serio, amo a los perros y a nuestros amigos perros.

Con sede en Texas, imprimimos y enviamos todos los artículos locales y éticamente. Gracias por apoyar a mi pequeño
Damos una porción Volver a los refugios no matares para mejorar las vidas y compartir el amor con un mundo que lo necesite.

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View FAQ

How It Works

1- Place an order: Once you place an order, our designers will take action immediately.

2- Production: Once your design is approved, we will enter production mode, which will take some time

3- The final step of shipping: Once production is complete, your order will be carefully prepared for shipping. Please see our shipping policy for detailed delivery times.

Want to design faster? After adding the product to your cart, select the "Preferred" option. You can also choose different shipping options during checkout.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the delivery status of your package.

Can I cancel or modify my order?

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email atsupport@mystichot.comwithin 2 hours of placing the order to cancel or make changes.

How long does shipping take?

We offer three shipping options:

  • Standard Shipping: 7-10 days delivery, $7.99, free for orders over $79.
  • Fast Shipping: 5-7 days delivery, $19.99, free for orders over $199.
  • VIP Shipping: $29.99, allows us to prioritize your order and ship via fast shipping.

For customized products, please allow an additional 3-7 days for production.

About cancellation and return policy

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@mystichot.com within 2 hours of placing the order to cancel or make changes.

We support refunds within 30 days. If it is a customized product and there are no product defects or other issues, refunds are not supported. Please refer to our Refund Policy for more details.